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Role Summary
- Carries out all stores and despatch functions, which include expediting sales orders, picking stock, despatching sales orders and receiving supplies.
Key Performance Areas
Internal Sales:
- Liaising with customers - identifying most appropriate product needs from the customer and recommends the best possible product in DNW that suits these needs
- Capturing sales orders, ensuring that the recorded delivery date is based on production or stock lead times
- Check product availability
- Calculates prices and prepares quotations (SAP) and communicates with customers
- Obtains agreement to purchase
- Calculates possible delivery lead time for made up items (slings)
- Perform any ad hoc duties when requested
- Arranges for clients to make payment (COUNTER SALES)
- Picks items sold and arranges for these to be loaded onto client’s vehicle or despatched to client (COUNTER SALES)
- Report’s competitor activities in order to establish competitor and strategy policies attends to customers in a professional manner when they call at the counter or phone
- Report’s customer complaints to Senior Internal Sales person
- Keeps up to date with product technical info by studying supplier catalogues
- Expediting sales orders and advises customers in writing of changes in delivery dates
- Promotion of sales of items in Retail Outlet and ensuring that merchandising and display of product is neat eye catching
- Replenishment of retail stock in Retail Outlet
- Prepare and follow-up on quotes recorded on the tracker system/check stock availability with SAP system/follow up on outstanding orders. Reports lost quotes to Branch Manager
- Report major stock movements to buyer or appropriate personnel in order to replenish stocks
- Create sales growth by contacting dormant customers/lost customers and communicate results with Branch Manager
Stores Duties:
- Maintains stock availability and reports major stock movements by advising Admin. Clerk of items that need replenishment
- Assists with perpetual or periodic stock takes
- Receives stock from suppliers ensuring that the receiving inspection has been done, items are correct as ordered and stock is in the respective storage location
- Ensure that stock of lifting equipment has the required certification
- Enters all receipts into SAP
- Issues stock to production as required
- Investigates stock variances
Despatch Duties:
- Checks outstanding order schedules and advises the Internal Sales Clerks of any changes to expected delivery dates
- Checks outstanding order schedules and picks stock for order delivery and accumulates stock in holding area
- Liaises with Workshop Superintendent for driver to schedule local deliveries and Admin. Clerk for external deliveries
- Generates delivery note at time of despatch for collection by customer, ensuring that all relevant receipt details are captured on the delivery note
- Files all despatch documentation such as POD’s, waybills, picking slips, delivery notes, etc…
- Ensures that relevant test certificates are supplied with each order
- Performs any ad hoc duties when requested to
Other :
- In the absence of the Workshop Assistant carries out cutting, coiling, sling manufacturing and any Workshop duties to service customers
- Carries out ad hoc safety inspections allocated by the Depot Manager
- As and when required, will perform Forklift Driving and deliveries
Legislation
- Competition Law
- Scaw Business Integrity Policy
- OSH Act requirements and Scaw Safety Policies
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