Training specialist

Administrator IV

• 6 years / 2018- 2024 Leadership / Management
• Learning solutions are effectively tailored to meet identified needs, ensuring optimal skill development and knowledge acquisition, while clear deliverables are established through a thorough understanding of the project scope, ensuring alignment and successful project execution.
• Business Unit Learning and Development requirements are clearly understood and effectively met through tailored learning solutions that are specifically designed for the audience, addressing their specific development needs, and enhancing their skills.
• Emerging trends are identified and analysed, ensuring that learning plans are adapted and remain effective in addressing current and future needs.
• Personal growth is achieved, and role effectiveness is enhanced through the timely completion of learning activities, practical experience, and the acquisition and maintenance of necessary certifications.
• Training programmes are effectively delivered and of high quality, resulting in successful skill acquisition and application by participants.
• Personal capability is enhanced, and expertise remains current through targeted training and career progression, guided by managerial input and feedback.
• Self and staff are continuously upskilled, meeting stakeholder expectations through proactive identification and fulfilment of current and future training and development needs; staff are proficient in policies, systems, and standard operational procedures, demonstrating improved performance and compliance; and staff performance is improved through targeted mentoring and coaching, with agreed-upon actions addressing identified performance gaps.
• Systems are thoroughly tested and successfully implemented before roll out, ensuring smooth and effective deployment.
• Buy-in for developing new or enhanced processes is secured by highlighting the benefits, thereby supporting the implementation of recommendations that improve stakeholders' business functions; stakeholders are aligned and supportive of the development and implementation of new or enhanced processes; innovative process updates are achieved through clearly defined procedures and effective stakeholder workshops; and business change initiatives are successfully implemented, encompassing people, technological, and process changes, with Management Information consistently updated.
• Processes, systems, and policies are continuously improved and effectively implemented, leading to enhanced operational efficiency and effectiveness; processes, systems, and policies are enhanced through the identification and recommendation of improvement opportunities, along with the successful implementation of new processes, policies, and systems; process enhancements are realized through the identification and implementation of improvement opportunities; and Nedbank's business processes and methodologies are continuously improved and enhanced, leading to increased efficiency and value creation
• Staff are motivated and actively contribute to the business's success, thanks to a teamwork-oriented environment where information is shared openly and participation in decision-making processes is encouraged.
• Compliance is ensured, protecting brand reputation, and mitigating other risks, through the enforcement of regulations, policies, and procedures, and a thorough understanding of the connections between policy, process, system, and operating procedures.
• The business strategy, objectives, and values are successfully supported by reviewing the Business Unit Plan, ensuring that delivered systems, processes, services, and solutions are aligned.
• Financial and reputational risks are minimized through accurate and reliable processing activities.
• Team performance is enhanced through multiskilling, job enrichment, and continuous process improvements.
• Stakeholders buy-in is obtained and secured by presenting alternative solutions and recommending the best one.
• Queries are resolved efficiently and satisfactorily, ensuring high levels of client satisfaction.
• Customer satisfaction is ensured, and feedback is positive due to the timely investigation and resolution of outstanding queries and complaints.
• Operational efficiency is enhanced through the identification and implementation of effective solutions, and operational excellence is achieved through successful implementation of business optimization improvements, driven by active team engagement.
• Internal and external stakeholders receive timely and relevant feedback through the generation and availability of accurate reports and MIS.
• Stakeholders receive accurate information consistently, facilitated by effective knowledge sharing within the team, ensuring that accurate information is consistently provided.
• Strong business relationships are sustained, ensuring effective client service delivery through ongoing stakeholder collaboration, strong, collaborative relationships with employees and stakeholders are established, fostering effective communication and cooperation, trusting relationships with stakeholders are built through open communication, regular one-on-one meetings, and the acceptance of their input, and trusting working relationships with internal stakeholders are established and maintained through regular engagement sessions, accurate reporting, and consistent communication
• Stakeholder requirements are accurately identified, and expectations are effectively managed, ensuring alignment and satisfaction.
• Effective communication and collaboration with internal and external stakeholders are maintained through regular standard meetings.
• Internal and external stakeholders are effectively managed through regular meetings and agreed-upon deliverables.
• The direct and indirect impacts of business change initiatives are clearly identified, understood, and agreed upon through thorough research, stakeholder interviews, and the application of comprehensive skill sets.
• Standards, policies, and procedures are updated through stakeholder meetings, agreement and recommendation of changes, and confirmation of enhancements via email.
• Knowledge and industry trends are effectively shared with the team and stakeholders through both formal and informal interactions.
• Performance improvements are recognized through the acknowledgment of business enhancements by other stakeholders.