Material Handling : Sales Coordinator From 2021-06 To Current
Duties
Closely communicate with shipping and logistics departments to ensure timely and accurate deliveries
Scheduled regular team meetings to discuss performance, objectives, and sales strategies.
Communicated well with internal and external customers to grow sales portfolios.
Coordinated daily sales activities, managing schedules and delegating tasks to team members for efficiency.
Processed customer orders from initial contact to completion, updating CRM systems with sales data.
Collaborated with the finance department to track payments and manage sales related expenses.
Reported on sales progress and identified requirements to achieve monthly targets.
Liaised with suppliers and logistics companies to guarantee timely delivery of stock to customers.
Performed administrative tasks, including processing sales orders and issuing invoices.
Managed customer queries and complaints, offering solutions that enhanced client satisfaction.
Promptly responded to quotation requests, completing within specified company timeframes.
Home Appliances Manufacturing : Internal Sales Administrator (Spares) From 2017-10 To 2021-06
Duties
Spares Administration
Ensuring that all spares orders are captured on Sage X3 System.
Assisting customers with all relevant information.
Ensuring all documents are handed to the filing clerk on a daily basis
Administration of all required documentation and reporting related to this position.
Any other duties as directed from time to time
Prioritising customer service
Orders
Printing of orders and recording in order register
Capturing of orders on Sage X3 System
Raising Quotes for customers
Following up on payments regarding mail orders and recording payments information
Advising customers when stock arrives
Assisting with price and availability of spare parts
Attending to telephonic calls
Assisting with customer spares queries
Assisting with website queries
Increase revenue
Offer feedback on Open and Pending Orders.
Inbound Co-ordination
Daily Liaison with accounts department
Daily liaison with spares dispatch department
Daily liaison with Service department
Feedback on open orders