Permanent - Service Manager - Johannesburg - South Africa

Key Responsibilities:

• Oversee the daily operations of the service department, ensuring efficiency and productivity.
• Provide technical expertise and support to mechanics and technicians, ensuring compliance with industry standards.
• Maintain excellent customer service by addressing inquiries, complaints, and ensuring timely service delivery.
• Plan and assign work to technicians, ensuring optimal workload distribution.
• Ensure all repairs and services meet the required quality and safety standards.
•  Monitor and manage parts and equipment inventory to prevent shortages and excess stock.
• Enforce workplace safety regulations and ensure compliance with all relevant policies and procedures.
• Track and analyze service department performance, identifying areas for improvement.
• Supervise, mentor, and train workshop staff to enhance productivity and technical capabilities.

Requirements:

• Red Seal Qualification as a Diesel or Petrol Mechanic (Trade Test Certificate).
• Minimum of 5 years’ experience in a workshop or service department.
• 2+ years of managerial or supervisory experience in an automotive service environment.
• Strong technical knowledge of diesel and petrol vehicles.
• Proven ability to manage teams and resolve operational challenges.
• Excellent problem-solving and decision-making skills.
• Strong communication and customer service abilities.
• Proficiency in computer systems and service management software.
• Valid driver’s license.