Permanent - Retail Manager - Johannesburg - South Africa

Responsibilities:

• Lead, motivate, and inspire a team of sales associates to achieve store goals and maintain high levels of customer satisfaction. Ensure a positive and high-energy work environment.
• Drive sales through exceptional customer service, personalized shopping experiences, and effective upselling techniques. Ensure customers have a seamless and memorable experience from entry to purchase.
• Oversee the day-to-day operations of the store, ensuring the highest standards in stock management, merchandising, and visual displays. Maintain store organization and cleanliness to meet brand standards.
• Monitor stock levels, manage replenishments, and coordinate stocktaking processes. Ensure accurate stock management, including timely ordering and handling of deliveries.
• Track and analyze sales performance, report on KPIs, and implement strategies to drive sales and profitability. Ensure that the store is meeting or exceeding sales targets.
• Stay informed about the latest trends in luxury interiors, gifting, and design to effectively assist customers with product selection and offer expert recommendations.
•  Provide ongoing training and support to team members, ensuring they are knowledgeable about products, sales techniques, and customer service best practices. Foster a culture of continuous improvement.
• Build and maintain strong relationships with key customers, ensuring that their needs are met and expectations exceeded. Address and resolve any customer complaints in a timely and professional manner.
• Oversee visual merchandising to maintain an elegant and stylish store layout that aligns with the brand's aesthetic and drives customer engagement.

• Proven experience as a Retail Manager, Assistant Manager, or in a leadership role within high-end retail or a related industry (interiors, gifting, or luxury retail).
• Certifications or training in retail management, interior design, or related fields will be advantageous.
• Own reliable transport is essential