Key Responsibilities:
Franchise Operations & Compliance
- Oversee day-to-day operations of multiple franchise outlets within the assigned area.
- Ensure all franchisees adhere to company policies, brand standards, and operational procedures.
- Conduct regular site visits to assess store performance, hygiene, and customer service quality.
- Monitor inventory, stock levels, and supply chain efficiency.
- Ensure compliance with food safety and health regulations.
Franchisee Support & Training
- Provide training and ongoing support to franchisees and their teams.
- Assist in onboarding new franchisees, ensuring a smooth setup and launch.
- Identify operational challenges and provide solutions to improve efficiency.
- Conduct performance reviews and coaching sessions for franchise owners and managers.
Sales & Business Development
- Drive sales growth by implementing marketing and promotional strategies.
- Monitor sales trends, customer preferences, and competitor activities.
- Analyze financial reports and support franchisees in maximizing profitability.
- Identify opportunities for expansion and revenue improvement.
Customer Experience & Brand Integrity
- Ensure franchisees maintain high customer service standards.
- Handle escalated customer complaints and resolve issues effectively.
Maintain a consistent brand experience across all franchise locations.
Reporting & Administration
- Prepare and submit operational reports on sales, performance, and compliance.
- Track key performance indicators (KPIs) and set targets for franchisees.
- Ensure accurate record-keeping for franchise agreements, contracts, and compliance documents.