Permanent - Transfers Administrator - Johannesburg (Incl. Northern Suburbs) - South Africa

Key Responsibilities:

• Monitor client movement—track when customers are relocating or selling properties.
• Contact outgoing clients to determine their new location and offer services there if available.
• Identify and engage with new property owners or tenants, pitching our services to retain the existing contract or sign a new one.
• Liaise with the sales and customer service teams to ensure smooth account transitions.
• Update internal systems with accurate transfer data and client status.
• Prepare and process all administrative documentation related to transfers, cancellations, and new sign-ups.
• Maintain a high level of customer service throughout the process.
• Provide weekly reports on transfers, leads, and conversion outcomes.

Requirements:

• Proven administrative experience (2+ years preferred).
• Background in the security industry or related field is advantageous.
• Strong communication and interpersonal skills.
• Target-driven with a customer-first attitude.
• Ability to work independently and manage multiple leads simultaneously.
• Proficient in MS Office and CRM systems.
• Strong organizational and time-management skills.