Permanent - Internal Sales Consultant - Automotive - Ekurhuleni (East Rand) - South Africa

DUTIES AND RESPONSIBILITIES:

Receipt and processing of Orders received from Customers and/or external Sales Consultants

Prepare and submit quotations

Prepare Sales orders and allocate stock

Issue picking slips to Warehouse for picking

Processing of Invoices

Liaise with Factory and Warehouse Staff on orders in process and delivery schedules

Process purchase orders for stock that needs to be ordered

Follow up orders with suppliers and sub-contractors in particular

Follow up on payments not received

Develop relationships with clients

Understand customer needs and requirements

Handle inbound calls and provide callers with information required promptly and politely

Route qualified opportunities to the appropriate Sales consultants for further development and closure where opportunities exist.

Liaise with Customers and confirm prices, quantities, and delivery dates.

Update Customer information and details on Syspro or wherever necessar

Price List maintenance/Update contract pricing on Syspro

Handling and resolving customer queries and complaints

Keeping detailed records of all customer interactions

Updating of Jobs to cancel sheet

Access and update OEM portals regularly

Updating Call Planner on IRAS

Filing

Assist with Stock Take Skills

Provide internal support to the external Sales Consultants

Any other reasonable related functions

Experience & Qualifications:

Minimum, Five years’ Internal/Clerical experience in the Automotive sector

Experience in servicing Automotive customers/ OEM’s – Preferential

Tertiary qualification – Advantageous

Skills:

Knowledge of the Syspro System and or a similar ERP system

Strong Microsoft Office skills 

Excellent human relations skills. 

Excellent communication skills with strong email etiquette.

Strong Listening and presentation skills

Must be customer focused and have the ability to work under pressure

Ability to multi-task, prioritize and manage time effectively