Permanent - Technical Support Technician - Ekurhuleni (East Rand) - South Africa

Reporting to the O&M Manager

Direct subordinates:  Lab and Storeman, Tech Support & maintenance team members, remote monitoring team

Job Purpose:

To oversee and manage technical support and Maintenance activities, whilst ensuring highest levels of compliance and standards as defined by the overall Industrial strategic objectives.

Key Performance Areas:

1. Technical Support (40%)
2. Maintenance planning and support (30%)
3. Compliance (10%)
4. Customer Service (20%)

Technical Support:

Ensure reliable, efficient, and technically sound operations with minimal disruptions and high equipment uptime

Maintenance Planning & Support:

Achieve seamless maintenance execution, extend asset life, and prevent downtime through forward planned and structured maintenance activities

Compliance:

Ensure full regulatory and safety compliance, protecting assets, people, and reputation

Customer Service:

Maintain strong internal and external service reputation by resolving customer issues quickly, professionally, and within agreed timelines

Minimum Qualifications:

3 phase installation electrician

Electrical Engineering Diploma (advantageous)

Minimum Experience:

3-5 years’ experience in Fault finding, System Integration and Solar Installations

Technical Competencies:

Computer Literacy (MS Office Suite; SAP, ERP)