Permanent - Sales Representative - Gauteng & Free State - Ekurhuleni (East Rand) - South Africa

Position will service Gauteng and Free State

Reports to Business Line Manager - Aftersales

Purpose of Position:

The primary purpose of this role is to provide Technical Sales support for Aftersales to Clients within the assigned Region, primarily through on-site visits. The role focuses on strengthening customer relationships, identifying sales opportunities and ensuring high levels of service delivery.

Duties and Responsibilities:

Customer Relationship Responsibilities:

Customer Engagement: Establish and maintain strong relationships with relevant customers to ensure satisfaction and loyalty.

Unified Representation: Collaborate closely with Capital and Internal Parts Sales teams 

Customer Intelligence: Stay informed about evolving customer requirements and ensure the company's CRM/database is consistently updated with the latest information.

Meeting Cadence: Define and agree on a regular meeting schedule with each customer. Document meeting minutes and ensure timely follow-up on action items. 

Responsiveness: Address customer requests promptly and provide regular, transparent feedback to keep them informed. 

Service Level Agreements (SLAs): Be fully aware of any SLAs in place and ensure  service delivery consistently meets or exceeds all agreed upon standards.

Territory Management Responsibilities:

Asset Tracking: Maintain a comprehensive and up to date list of all operational company equipment within the assigned territory. 

Competitive Intelligence: Monitor and report on competitor activities, trends and market movements within the territory. 

Proactive Maintenance Oversight: Actively manage and track equipment maintenance schedules to ensure optimal performance and customer satisfaction.

Sales Management Responsibilities:

Collaborative Analysis: Work closely with Internal Sales Personnel to:

• Analyze customer sales volume relative to the number of machines in operation within the Region. 
• Identify customers buying patterns to third party suppliers and investigate underlying reasons.
• Strategic Growth: Develop and implement targeted strategies to Increase Customers’ sales volume with the company 
• Quotation Management:
• Follow up on outstanding quotations to drive closure. 
• Investigate and document reasons for lost quotations, communicate findings to the Manager and capture them in the ERP system.
• Conversion Optimization: Actively contributes to improving quotation conversion rates through customer engagement and value driven proposals. 
• Sales Funnel Development: Proactively build and manage the sales funnel to consistently exceed sales targets. General Responsibilities 
• CRM Management: Ensure all customer-related data and interactions are accurately maintained in the CRM system. 
• Administrative Compliance: Adhere to established administrative systems and procedures to support a high level of responsiveness to customer needs. 
• Product Promotion: Actively promote the full range of company products. Coordinate with Capital Sales for follow up opportunities.
• Quality Standards: Ensure full compliance with Quality Management System (QMS) standards in all customer interactions and internal processes

Minimum Requirements:

Complete Grade 12

A tertiary qualification in sales or a trade would be highly advantageous.

Experience:

Minimum 3 years of experience in a technical sales capacity, preferably within the heavy equipment, mining or industrial sectors.

Proven track record of building strong customer relationships and driving sales growth through strategic account management

Computer Proficiency:

Intermediate proficiency in Microsoft Office.

Familiarity and working experience with CRM systems with the ability to maintain accurate customer data and utilize CRM tools for sales and relationship management

Other:

Self-Management: Ability to work independently, manage own workload effectively and prioritize tasks to meet deadlines.

Team Collaboration: A proactive team player who contributes positively to group objectives and supports colleagues.

Mechanical Aptitude: Strong affinity for spare parts and mechanical equipment with a practical understanding of their applications.

Commercial Acumen: Solid grasp of costing and pricing principles, enabling informed decision making and customer discussions.

Communication Skills: Excellent verbal communication skills with the ability to engage confidently with customers and internal stakeholders.

Organizational Skills: Highly organized and disciplined with attention to details and accuracy.

Positive Attitude: Demonstrates a Can-Do mindset, driven to succeed and deliver outstanding customer service.

Character:

Networking Potential: Demonstrates the ability to build and maintain relationships within local business communities.

Outgoing Personality: Energetic and personable with a proven track record in sales and customer engagement.

Task-Driven & Gregarious: Highly motivated, sociable and passionate about delivering exceptional customer service