Permanent - Branch Manager - KZN - eThekwini (Durban) - South Africa

Purpose of Position:

Responsible for managing the day-to-day operations at the branch. These responsibilities include developing business plans and attaining sales goals, delivering great customer care and growing branch profitability.

KEY AREAS OF RESPONSIBILTIES

1. 1.     Manage Daily Operations

• Management of Company Assets.
• Managing staff ensuring they understand their KPI’s.
• Monitoring and devising strategies for each sales task.
• Ensuring customer satisfaction.
• Coordinating with RM to discuss sales strategies, financials, staff and daily operations.
• Ensuring All BMS Processes are adhered to.
• SHEQ awareness and implementation

1. 2.     Manage and monitor Branch performance

• Preparing and managing Branch Sales Budgets.
• Managing Branch expenses.
• Achieve financial targets by growing Market Share.
• Achieve EBIT targets.

1. 3.     Sales and business development

• Performing market research, analysing trends, macroeconomic conditions, changes in regulations and competitors’ behaviour.
• Creating sales strategies by incorporating market research and setting targets to improve revenue.
• Monitoring sales activities and performance and developing sales strategies.
• Identifying opportunities for growth; expanding customer base, new products, and services, and collaborating with Group Partners.
• Acquiring new clients and managing key accounts

1. 4.     Manage Risk assessments

• Performing risk assessments; operational and SHEQ processes, financial management, market conditions, staff retention.
• Communicating the risks to customers, staff and senior management.
• Developing risk management strategies, to minimise the impact of risks.

1. 5.     Manage Customer Relationship

• Understand customers’ requirements and proposing products, and services that can address their needs.
• Addressing customer complaints, queries and resolution of these.
• Collecting customers' feedback to improve client service and operations
• Identifying opportunities to upsell or cross-sell products, and services to existing customers.

1. 6.     Monthly Reporting

• Coordinating with the finance department to ensure accurate financial reporting.
• Monthly reporting to Regional Manager with regards to any non-conformances, operational Issues, staff issues, prospects, forecasts.
• Analysis of monthly overheads

1. 7.     Human Resource Management

• Managing staff motivation and wellbeing
• Monitoring KPI’s
• Manage performance and conduct regular appraisals
• Training in line with branch requirement
• Maintaining branch staffing requirements
• Support Group HR initiatives

EDUCATION & EXPERIENCE

• Matric
• 5 - 10 years working experience in a similar working environment
• Tertiary qualification in Sales, Business or Technical field preferred
• At least 5 years management exposure and experience
• Diploma/Degree or studying towards a diploma/degree in business or operations management preferred
• Effective management of staff
• Must have sound computer knowledge and applications at an advance level
• Intermediate / Advanced MS Office Suite
• Knowledge of Syspro advantageous

Competencies:

COMPETENCIES

• Product knowledge: An understanding of the hydraulic industry, products, and services is preferred.
• Proficiency in financial management, including budgeting and forecasting, analytics and reporting.
• Customer service: Customer service skills comprise active listening, communication, patience, conflict resolution and problem-solving capabilities.
• Strategic planning: short- and long-term goals, setting milestones for new initiatives in alignment with the company's mission and vision, assess market conditions, competitors' strategies, identify opportunities, and assess potential risks.
• Staff development: The ability to develop new skills.
• Excellent communication skills in English.
• Leadership
• Team Motivation
• Accountability
• Agile and adaptable
• Results orientated