Job Purpose
- To Drive and grow market share (including exports and sales) of a product by Brand and SKU and related services to existing customer base to ensure optimal levels of satisfaction is achieved, and hunting for new customers and opportunities.
Key Performance Areas
- Achieving Sales Targets and Market share (40%)
- 2Stock Management (5%)
- Debtors (10%)
- Document Control, Administration and Reports (10%)
- Governance (5%)
- Stakeholder Management and Customer retention (20%)
- People Management (5%)
- Financial Management (5%)
Key Performance Areas
Achieving Sales Targets and Marker share (40%)
- Develops and implements an action plan to meet the strategic goals / export strategy, aligned with Export Manager and Strategy.
- Adheres and monitors all the applicable policies and procedures governing the export/ distribution relationship to ensure good business practice and compliance.
- Conducts bi-weekly SBO meeting with Export Manager on status of new business.
- Identifies and targets new business and prepare a business case.
- Introduces new marketing and promotion ideas and ensures alignment with the Company Marketing strategy.
- Business & action plans developed, implemented and aligned with Export strategy.
- Ensure and drives Market share growth by Brand as per Export Strategy.
- Business- and best practice methodology applied.
- Governance and compliance assured.
- Providing Opposition and Market feedback.
- Progress reporting in a timely manner to applicable stakeholders.
- Marketing initiatives presented and implemented (aligned with Company marketing strategy).
Stock Management (5%)
- Monitors buying patterns of all customers to assist in the forecasting of stock requirements monthly.
- Ensures proper planning and monitoring of consignment stock in line with stock movement.
- Assists the customer in managing own stock levels and mix.
- Liaises with Warehouse on an ongoing basis to ensure optimal availability of stock to resolve any outstanding queries.
- Trend analysis of buying patterns to enable forecasting.
- Consignment stock monitored / plan in place.
- Proposed customer plan to monitor / manage stock levels.
- Systems and procedures in place to monitor stock availability accurately.
- Claims process compliant with the necessary company policies and procedures.
Debtors (10%)
- Co-responsible with debtors for effective, timeous collection of outstanding debtors’ monies.
- Collaborates with and ensures that all debtors are within their agreed terms and helps in resolving customer queries.
- Pro-actively manages customers with potentially high risk for the Company and liaises with debtors in respect of any action planning that needs to be done.
- Communicates with Customers regarding credit terms, statements and payments
- Terms and agreements complied with.
- Risk mitigating procedures and measures in place and enforced.
- Company assets maintained and protected in accordance with company policies and procedures.
- Loss / damage control measures in place.
Document Control And Administration (10%)
- Ensures all relevant permits are valid and renewal requests are actioned in a timely manner, in conjunction with Export Administrator.
- Canvasses and opens new customer accounts based on their viability as future customers.
- Assists with the credit application process.
- Provides the customer with stands, P.O.S.
- Material and claims procedure training.
- Updates customer database by providing new information regarding new customers and/or updating existing information.
- Monthly calling cycles to be prepared prior to the start of the month.
- Call sheets to be compiled for each customer and updated after each visit.
- Ensures that call sheets are compiled for each customer and updated after each visit.
- Documentation accurate and processed in a timely manner.
- Accounts available.
- Training conducted.
- Customer information captured on database – in a timely and accurate manner.
- Administration and document control system in place.
- Updates and records maintained.
Governance (5%)
- Monitors the operation of controls and procedures in order to ensure the integrity of company.
- Identifies and monitors departmental risks.
- Develops and maintains a risk register, as well as a system to monitor the dispositions of results communicated to management.
- Implements action plans to address internal and external audit findings, continuously monitor progress against these plans.
- Ensures compliance with relevant legislation and policy frameworks within functional area to prevent fruitless, wasteful and irregular expenditure.
- Policies and procedures developed and implemented.
- Outsourcing contract in place and renewed as per SLA.
- Compliance with applicable legislation and regulations.
- Risk prevention measures in place.
- Incident reports.
Stakeholder Management and Customer Retention (20%)
- Establishes and maintains effective working relationships through collaboration with stakeholders and relevant interests.
- Represents company in meetings with Customer
- Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with company core values.
- Provides advice and guidance to Management on internal stakeholder related matters.
- Implements and monitors the stakeholder management system.
- Customer complaints attended to in a timely manner.
- Stakeholder / customer satisfaction index.
- Compliance with applicable legislation and regulations.
- Problem resolution in a timely manner (comebacks minimized).
- SLA requirements upheld.
- Manages relationships in accordance with policies, procedures and legal requirements
People Management (5%)
- Monitors and measures performance of internal and external service providers.
- Identifies areas of development and draws up action plans to address poor performance.
- Sets performance objectives for Internal and External service and support teams.
- Adheres to implementation of the HR policies within the division.
- HR Policies in place and adhered to.
- Performance contracts in place.
- Performance appraisal sessions held.
- Performance objectives set and achieved.
- Feedback received from employees.
- Training and development plans in place.
- ER matters attended to.
Financial Management (5%)
- Contributes to the budget preparation process.
- Ensures the effective, efficient, economical and transparent use of financial and other resources.
- Monitors expenditure against budget and ensures spending occurs within budgetary limits and company financial guidelines, report deviations to direct Manager.
- Explores opportunities to reduce costs.
- Budget prepared and implemented.
- Cost saving initiatives presented and implemented.
- Waste prevented and expenditure minimized.
- curbing unnecessary expenses.
- Reduces operational costs by optimizing
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