FT Contract - Customer Care Consultants - Johannesburg (Incl. Northern Suburbs) - South Africa

3 MONTH FIXED TERM CONTRACT

Duties:

• Handle incoming customer inquiries via phone, email and Whatsapp in a professional and courteous manner.
• Provide technical and billing support to customers, including troubleshooting internet connectivity and Wi-Fi
• Log all interactions accurately in the CRM/ticketing system.
• Escalate unresolved issues to Tier 2 support or network operations when required.
• Educate customers about products, packages, and service features.
• Follow up on open tickets to ensure timely resolution.
• Meet and exceed customer satisfaction, call handling, and resolution KPIs.

Experience and Qualification

• Matric (Grade 12) required
• Minimum 5 years’ experience in a call center within an Internet Service Provider (ISP) or Telecommunications Operator.
• Proven knowledge of broadband technologies (Fiber, WIFI).
• Familiarity with CRM or ticketing systems
• Excellent communication and problem-solving skills.
• Ability to handle high call volumes and work under pressure.
• Strong customer orientation and attention to detail.