The Supply Chain & Logistics Graduate Intern will provide operational and administrative support across supply chain functions, with a strong focus on e-commerce order management, inventory control, logistics coordination, and customer service support.
The role is designed for recent, dynamic graduates and will progressively evolve into a demand planning support role, under the guidance of the Head of Supply Chain. The intern will act as support to both Customer Services and Inventory & Logistics functions.
Key Responsibilities
1. Customer Order Administration & Customer Service Support
- Assist with the end-to-end administration of customer orders, ensuring accuracy and timely processing.
- Review, monitor, and prioritise customer orders daily.
- Ensure all commercial and delivery conditions are correctly captured and applied.
- Support the management of customer queries, complaints, disputes, and claims related to orders and deliveries.
- Maintain accurate and up-to-date customer records, commercial terms, and special instructions.
- Support billing activities, invoice checks, and basic dispute resolution processes.
- Act as a backup support to the Customer Service team as required.
2. E-Commerce Operations Support
- Assist with the processing and monitoring of e-commerce orders.
- Ensure alignment between online sales, inventory availability, and order fulfilment.
- Support reporting on e-commerce performance, order fulfilment, and stock availability.
3. Inventory Management & Control
- Maintain and update inventory records accurately.
- Monitor stock levels and report discrepancies, shortages, or excess stock.
- Assist with stock transfers, manual delivery notes, and system updates.
- Perform quality checks on inventory, including damaged, expired, or quarantined stock.
- Participate in stock counts, cycle counts, and annual inventory activities.
- Support inventory reconciliation and reporting.
4. Logistics & 3PL Coordination
- Act as a support point of contact between the business and third-party logistics (3PL) providers.
- Assist with monitoring transport, deliveries, and logistics-related incidents.
- Address and follow up on logistics-related customer complaints.
- Support Incoterms management and understanding of transport terms.
5. Demand Planning & Supply Chain Support (Developmental)
- Support demand planning activities through data collection, analysis, and reporting.
- Assist in forecasting, sales trend analysis, and inventory planning exercises.
- Work closely with the Head of Supply Chain to gain exposure to demand planning and supply optimisation processes.
6. Systems, Reporting & Projects
- Capture, update, and maintain supply chain, customer service, and logistics data in ERP systems (e.g. SAP or similar).
- Prepare basic reports using Excel and other tools.
- Support ad hoc supply chain, customer service, and logistics projects as required.
- Collaborate with internal teams (Sales, Finance, Operations) to ensure service levels and milestones are achieved.