Permanent - Application Support Engineer - Johannesburg - South Africa

Purpose Of the Position

• Systems Administration, Assist with Integration Development Projects, aligning systems and operational processes, optimising, reporting and streamlining operational processes

Duties And Accountabilities

1. Administration

• Assist BPM team with administration of systems and general settings i.e., CargoWise One, SAGE, Parcel Perfect
• Assist BPM team in ensuring system security and user control
• Assist with Business Unit reporting

2. Training Coordination

• Schedule training with trainer and user as requested or where the need is identified

3. Aligning of Systems and Operational Processes

• Identifying gaps in operational processes
• Finding solutions to operational processes versus system gaps, e.g., using SQL queries
• Implementing changes to process
• Documenting processes and user guides

4. Helpdesk Coordinator

• Assisting the BPM team to assign and attend to EDI Helpdesk tickets
• Follow up and close tickets within the allocated time frame

5. Projects

• Assist with implementation of system projects when required, e.g., EDI integration projects, application upgrades
• Assisting in application upgrade testing as allocated
• Manage Integration & Automation projects

6. Ad hoc Requests

• Assist with ad hoc requests and reports as they are presented

Requirements

Knowledge & Experience

• Matric or senior certification equivalent
• Tertiary qualification and industry experience are recommended and highly advantageous
• High level of computer literacy
• Must be CargoWise Specialist Certified
• CargoWise Professional Certified (Advantageous)
• Excel level intermediate

Skills

• Ability to work under pressure with time constraints
• Conceptual, analytical, numeracy
• Query resolution
• Communication
• Time management
• People skills
• Extremely high attention to detail
• Strong knowledge of operational processes
• Strong knowledge of software and “systems thinking”
• Must be able to work well in a team but also have the ability to work independently
• Self-starter and innovative
• Liaising with colleagues such as systems designers and IT team
• Maintaining and updating operational process documents
• Testing and modifying systems to ensure that they operate reliably
• User training
• Providing support
• Responding to feedback
• Fault finding, diagnosing, and fixing

Attributes

• Adaptability: Adjusting effectively to work with new structures, processes, and requirements
• Time Management
• High level of innovation
• Moderate need for social interaction
• High sense of urgency
• Moderate level of conformity: Understanding of processes and rules, but needs the ability to think outside of the box in order to improve on processes

Training

• Induction
• Quality Training