Permanent - Field Engineer) - Ekurhuleni (East Rand) - South Africa

Purpose 

• To cover all aspects of Post-Sales, understanding of company's FE(Field Event) engineering and company’s installation standard in order to implement them in field by engaging in visual/spot commissioning of installation, matching system selection report or drawings with the actual installation scenario, start-up the systems, troubleshooting and ensuring customer satisfaction at all times.

Key responsibilities for this position include, but are not limited to:

Technical Knowledge 

• HVAC Technical knowledge is a must (both product and installation)  Must know HVAC basics Pressure-Enthalpy chart, Psychrometric chart. 
• Can do cycle analysis with manual gauge as well as using software.  Hands-on installation and troubleshooting experience on VRF, Splits is a must. 
• Quick learner to understand company  standards and implement them on site to ensure quality installation and stable operation. 
• Knowledge of electrical components and its functioning. 
• Instant technical problem identifier and derive solution to rectify the issue. 
• Must be able to train the contractors/installer on site and in company academy on product installation, commissioning, maintenance and troubleshooting.

Brand Image and Customer Management 

• Must work closely with contractors and installers, including onsite services to ensure that the system is running perfectly. 
• Must respect customer and empathize their pain point(s). 
• Willing to add more to his/her work to ensure customer satisfaction.  Administered communication skill is necessary while interacting with the customer.

Reporting 

• Updating company internal system by filling in field/project information in accordance to FE process. 
• Maintain commissioning and start-up reports of all sites in company  format and share with contractors and relevant team member(s). 
• To prepare presentations for common site issues/improvement scopes and report to Team Leader.

Required Qualifications and Experience

• Diploma in Engineering
• 3 – 5 years of Post-Sales experience
• Microsoft Office (MS Word, Excel and PowerPoint), CAD or/and Revit is an add-on.

Required Competencies

• Highly motivated, outgoing personality with a focus on customer satisfaction.
• Problem solver.
• Excellent communication skills with the ability to maintain happy customers.
• Honesty, integrity and ethical conduct at all times
• Passionate and self-driven
• Communicate effectively, both orally and in writing
• Able to attend to customers request on a short period or no period at times.
• Walk an extra mile to ensure the work is done in the stipulated time.

Travel Requirements

• Will be required to travel to customers
• Office 20%(training, company  system update, reports), External 80%(site visit, commissioning, troubleshooting) of the working week.
• Minimum of three nights away from home adhoc
• Willingness and ability to travel nationally and internationally