Job Description
Job Purpose
- To provide engineering support services by performing analysis, compilation and recording of statistical engineering data for Quality Assurance purposes.
- To ensure the availability of engineering and quality data to all relevant stakeholders.
Key Performance Areas
- Quality Assurance Control (30%)
- Engineering Systems and Support (25%)
- Compliance (25%)
- Cost and Financial Control (10%)
- Customer Service (10%)
Section A: Key Performance Areas
1. Quality Assurance Control (30%)
Responsibilities
- Develops and coordinates in-house electrical, mechanical, pneumatics and systems procedures, standards and specifications.
- Maintains engineering aligned QA records, working (amongst others) with Shopware.
- Ensures original machine manufacturing data is available, utilized and complied with in all engineering practices.
- Ensures engineering manufacturing processes are consistently capable of meeting customer requirements.
- Co-ordinates and supports all on-site audits conducted by internal colleagues and external consultants.
- Evaluates audit findings and implements corrective actions to achieve QA standards.
Key Performance Indicators
- Systems, procedures, standards and specifications developed.
- Records maintained.
- Manufacturing data available and stipulations complied with.
- Customer demand met.
- Site audits performed to achieve desirable QA outcomes.
- Corrective actions on audit outcomes executed and issues rectified timeously.
2. Engineering Systems and Support (25%)
Responsibilities
- Reviews the implementation and efficiency of quality and inspection systems.
- Evaluates the accuracy and reliability of engineering Quality Assurance standards.
- Acts as a catalyst for change and improvement in terms of machine performance and produced quality to enhance efficiency.
- Oversees and maintains document management systems.
- Compiles managerial and technical / engineering reports.
- Manages the Facilities Team consisting of:
- One handyman
- Two assistants
- One plumber
- Two semi-skilled HVAC members
- One semi-skilled electrician.
Key Performance Indicators
- Quality and inspection systems reviewed for efficiency.
- Efficiency reports produced.
- QA standards evaluated and reported.
- Machine performance enhanced.
- Process efficiency, improvement and QA initiatives presented and implemented.
- Document management systems in place and maintained.
- Reports presented to relevant stakeholders.
- Ensures the team’s daily and unplanned tasks are up to date.
- Ensures blood lead levels are adhered to.
- Ensures parts are ordered and purchases followed up for the facilities team.
- Contacts outside support when needed.
3. Compliance (25%)
Responsibilities
- Operates within controls and procedures to ensure the integrity of AutoX.
- Identifies and reports risks or areas of concern to management within the area of responsibility.
- Ensures compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure.
Key Performance Indicators
- Compliance with applicable regulations and procedures.
- Risks reported to Manager.
- Availability of documentation and records.
- Cost and expenditure monitored and waste minimized.
4. Cost and Financial Control (10%)
Responsibilities
- Contributes to the budget preparation process.
- Promotes and communicates the effective, efficient, economical and transparent use of financial and other resources.
- Monitors and controls expenditure against the budget and ensures spending occurs within budgetary limits and AutoX financial guidelines.
- Reports deviations to the direct Manager.
- Explores opportunities to control and reduce costs.
Key Performance Indicators
- Budget input provided in a timely manner.
- Compliance with applicable regulations and procedures.
- Cost and expenditure monitored and waste minimized.
- Opportunities to control and reduce costs presented and implemented.
5. Customer Service (10%)
Responsibilities
- Maintains effective working relationships with customers (both internal and external) to render the highest quality of services.
- Represents AutoX in meetings with relevant stakeholders.
- Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with AutoX core values.
Key Performance Indicators
- Client / Customer / Employee satisfaction index.
- Comebacks and discrepancies minimized.
- Compliance with applicable regulations and procedures.