The Operations Administrator plays a critical role in ensuring the smooth day-to-day functioning of the business. This position focuses on administrative coordination, order processing, reporting, and operational support, while maintaining high levels of client satisfaction and operational efficiency.
Key Responsibilities
1. Order & Operations Management
- Coordinate, prepare, track, and dispatch client orders
- Ensure timely delivery and accurate order processing
2. Administrative Support
- Maintain accurate records and documentation
- Organise files and update internal systems
3. Asset & System Management
- Manage company device assets and asset registers
- Maintain accurate data across systems and portals
4. Reporting & Reconciliation
- Generate and distribute operational reports
- Perform reconciliations using Excel (formulas, pivot tables, etc.)
5. Project & Process Coordination
- Assist in managing internal business projects
- Support operational process improvements
6. Sales & Marketing Support
- Assist sales team with order forms
- Provide support for marketing-related tasks
7. Client & Support Coordination
- Assist clients with operational queries and requests
- Collaborate with support teams to resolve system-related issues
8. Supplier & SLA Management
- Monitor supplier performance against SLAs
- Assist with supplier selection and quotations to ensure cost efficiency