Permanent - Inbound Sales Consultant - Ekurhuleni (East Rand) - South Africa

Core responsibilities

• Answer incoming calls promptly and professionally
• Identify the customer’s needs by asking the right questions
• Provide accurate information about products, services, or policies
• Resolve queries on the spot where possible

Customer service

• Handle complaints and difficult situations calmly
• Show empathy and patience, especially with frustrated callers
• Maintain a polite and professional tone at all times
• Ensure a positive customer experience

Call handling & administration

• Capture customer details and update records on the system (CRM)
• Log call outcomes and notes accurately
• Follow scripts or call guidelines where required

Requirements:

• Matric
• Certificate, Diploma or experience in Finance, Insurance and Sales
• Minimum 2 years in call centre- Ideally from the insurance, tele sales, banking, or 
• Clear explanation of financial matters
• Ability to build trust quickly
• Strong listening skills
• Excellent organizational skills
• Solid written & verbal communication skills
• Multitasking & time-management skills, with the ability to prioritize tasks
• Debt Counselling will be a bonus
• English & Afrikaans a requirement

Ideally looking for candidates with backgrounds in the insurance, tele sales, banking, or broader financial services industries.