Permanent - E-Commerce Key Account Manager - Johannesburg - South Africa

The E-commerce Key Account Manager will take full ownership of assigned e-tailer accounts, driving brand growth, visibility, and sales performance across digital marketplaces. This role requires a strong commercial mindset combined with technical expertise in marketplace optimisation, SEO, and digital marketing execution.

Key Responsibilities

• Take full ownership of allocated e-tailer key accounts, driving revenue growth and brand visibility
• Manage and optimise product listings and catalogue data across multiple digital marketplaces
• Ensure listing accuracy, content completeness, and compliance across all active SKUs
• Implement and manage SEO strategies to improve product ranking within marketplace search results
• Conduct keyword research, mapping, and optimisation to improve search visibility and conversion rates
• Optimise listings for both SEO and SEM, including on-platform search performance
• Support and coordinate digital marketing initiatives, including PPC campaigns on e-tailer platforms
• Collaborate with internal divisions to coordinate product launches and marketing campaigns
• Manage and execute product launches, updates, and enhancements within defined SLAs and timelines
• Continuously improve CTR, conversion rates, and keyword rankings through content, image, and campaign optimisation
• Monitor inventory availability, listing health, and Buy Box performance
• Track, analyse, and report on KPIs, sales performance, and growth metrics to support data-driven decision-making

Key Requirements

• 2–3 years’ experience in a similar e-commerce or marketplace management role
• Strong understanding of marketplace SEO, SEM, and ranking algorithms
• Proven experience managing product listings and digital catalogues
• Experience with PPC and on-platform advertising tools (e.g., Amazon Ads or similar)
• Strong analytical skills with the ability to interpret performance data and optimise accordingly
• Excellent coordination and project management skills
• Strong attention to detail and ability to manage multiple SKUs and accounts

Non-Negotiable Requirements

• Relevant tertiary qualification
• Mathematics as a subject in Matric
• 2–3 years’ experience in a similar role
• Must be based in the Johannesburg area
• Must have reliable transportation