Permanent - Executive: Client Partner - Tshwane (Pretoria) - South Africa

Key Performance Areas

People Management

• To lead and manage a team of Client Partner by defining and directing activities, monitoring performance, and developing staff to ensure that the desired client outcomes are achieved on an ongoing basis at the required professional standard as set by company .
• To drive the company culture throughout the team to ensure that they live according to the company values and uphold the professional reputation of the business at all times

Client Relationship Management and Retention

• Achieve account growth and retention targets by delivering exceptional client service and managing client account relationships.
• Proactively build and maintain relationships with internal and external stakeholders to improve project efficiency, secure renewals, and increase cross‑sell opportunities

Budget & Reporting

• To ensure projects are delivered within the allocated budgets while maintaining the profit margin agreed upon with the client.
• This entails providing accurate input into costings, effectively managing allocated billable hours across the team, optimizing resource productivity, and upholding quality standards to minimize rework and maximize profitability.

Client Delivery

• To effectively manage the execution of multiple research/ benchmarking projects by taking overall accountability for the premium experience including:
• Understanding the client’s needs.
• Scoping and conceptualizing the solution; together with internal and external stakeholders to ensure overall profitability of work delivered by the team
• Ensure the client’s desired expectations are met/exceeded within the agreed timeframe and budget, thereby guaranteeing client satisfaction and key account growth for the business

Data Integrity

• To take responsibility for the overall integrity of report outputs moving through the team thereby ensuring superior quality of outputs and achieving the client's needs

Professional Expertise

• To liaise and provide ongoing expert advice to all stakeholders (internally & externally), thereby ensuring the business provides an integrated and efficient service to all our clients resulting in consistent profitability and growth.
• In collaboration with the Commercial & PMO Team, prepare and present proposals, reports, and quarterly business reviews for key accounts, ensuring compliance with the brand, quality standards and scope of the allocated projects.

Standardised Product Delivery

• Execute projects consistently to approved standards and methodologies while controlling costs and preserving agreed profit margins to enable scalable, high-quality delivery.

Continuous Modernization

• Champion and implement cutting‑edge research innovations—including AI, automation, tools and methodologies—to improve efficiency, accuracy and insight quality of client outputs, aligned with company  strategic priorities.

Formal Qualification
MCom Degree in Research, Psychology, Business Management, Economics or Project Management

Experience
8-10 years’ experience in research management, professional services, and consulting, and/or customer relationship management
3-5 years working experience in data management or solution development
2-3 years Management experience

Job Related Knowledge (knowledge of systems, processes, regulations, or law)
Knowledge of Research Principles
Knowledge of LRA, POPPI, BCEA and other related legislation
Technical expertise sample, research
Working knowledge of SPSS or equivalent statistical software

Job Related Skills
Leading and supervising skills
Advance MS Office (Advanced Excel & PowerPoint; Intermediate Word)
Analytical & Problem-solving skills
Planning and organising skills
Understanding of basic financial principles: budgets
Deductive reasoning skills
Perform well under pressure and tight deadlines
Presentation skills
Excellent communication skills (written and verbal)
Report writing Skill
Client Centric
Story Telling skills
Ability to pick up detail but focus on the big picture.
Williness to travel and work overtime if needed