Key Responsibilities and Duties:
Human Resources Strategy & Leadership:
- Lead and manage the national HR strategy in alignment with business objectives.
- Provide expert HR advice and support to all levels of management including Regional Managers, Store Managers, and Commissary leadership.
- Promote a positive, values-driven company culture across all stores and departments.
People Management:
- Manage and mentor a HR team consisting of an HR Administrator and PRP Administrator.
- Ensure accurate and timely execution of HR administrative processes and reporting.
Labour Relations & Discipline:
- Chair and/or initiate internal disciplinary inquiries in line with the company’s disciplinary code.
- Represent the company at external dispute forums including the CCMA and Bargaining Council.
- Guide and coach managers on handling misconduct, grievances, incapacity, and poor performance.
- Ensure all labour practices are aligned with the Labour Relations Act, BCEA, and other relevant laws.
Recruitment, Selection & Onboarding:
- Oversee the full recruitment and onboarding lifecycle for all positions nationwide.
- Develop and maintain recruitment tools, standard interview templates, and onboarding checklists.
- Ensure consistent, fair, and compliant recruitment practices across all regions.
Training, Skills Development & Employment Equity:
- Oversee and drive the company’s Skills Development initiatives, including submission of Workplace Skills Plans (WSPs) and Annual Training Reports (ATRs).
- Identify and implement training programs aligned to operational and compliance needs.
- Manage Employment Equity planning and compliance, including submission of EEA2 and EEA4 reports.
- Facilitate Employment Equity Committee meetings and updates.
Health & Safety:
- Oversee and support the implementation of Health & Safety policies and procedures across all locations.
- Ensure compliance with the Occupational Health and Safety Act.
- Monitor workplace incidents, conduct investigations where needed, and implement corrective actions.
- Ensure all IOD’s are reported with the relevant paperwork
Payroll & Hours Budget Oversight:
- Oversee monthly payroll processing o Compile and monitor monthly worked hours budgets for all operational areas.
- Ensure PRP system updates (rosters, leave, clock-ins) are accurate and submitted within deadlines.
- Manage leave administration and ensure compliance with leave policies.
HR Policy & Compliance:
- Develop, implement, and update HR policies and procedures in line with changing legislation and business needs.
- Ensure HR processes are consistent across all regions.
- Conduct routine audits on personnel files, uniform records, leave records, and PRP compliance.
Systems & Reporting:
- Oversee and maintain HR and time management systems (e.g., PRP).
- Ensure accurate reporting and data integrity across platforms.
- Submit monthly HR dashboards, reports, and analysis to executive management.
Stakeholder Management & Communication:
- Build strong relationships with operational and support leadership. o Facilitate regular HR status updates and training sessions for Regional and Store Managers.
- Communicate legislative or policy changes to staff and management.
Other Duties:
- Assist with company-wide projects including store expansions, closures, or restructuring.
- Provide any reasonable and lawful assistance as required by a director or executive.