Permanent - O&M Technical Support Technician - Ekurhuleni (East Rand) - South Africa

Reporting to O&M Manager

Subordinates:  

Lab and Storeman, Tech Support & maintenance team members, remote monitoring team

Job Purpose

To oversee and manage technical support and Maintenance activities, whilst ensuring highest levels of compliance and standards as defined by the overall Industrial strategic objectives.

Key Performance Areas:

1. Technical Support (40%)
2. Maintenance planning and support (30%)
3. Compliance (10%)
4. Customer Service (20%)

Technical Support:

Ensure reliable, efficient, and technically sound operations with minimal disruptions and high equipment uptime.

Maintenance Planning and Support:

Achieve seamless maintenance execution, extend asset life, and prevent downtime through forward planned and structured maintenance activities.

Compliance:

Ensure full regulatory and safety compliance, protecting assets, people, and reputation

Customer Service:

Maintain strong internal and external service reputation by resolving customer issues quickly, professionally, and within agreed timelines.

Minimum Qualification:

3 phase installation electricians - MUST HAVE A WIREMANS LICENCE

Advantageous:

Electrical Engineering Diploma

Minimum Experience:

3-5 years’ experience in Fault finding, System Integration and Solar Installations

Technical Competencies:

• Computer Literacy (MS Office Suite; SAP, ERP Systems and job-specific software systems).

Knowledge of relevant Production-, Engineering-, Sales and Marketing Processes and Practices