Background to the Objectives of the Position:
The internal sales department is the hub for setting and maintaining service levels in terms of offering the required technical, logistical & commercial expertise to existing & potential customers. In order to achieve the objective of maintaining if not lifting the levels of service offered the company requires a highly trained and motivated internal sales person with technical and commercial skills for the execution of these internal sales functions.
Detailed Duties and Responsibilities:
Day to day sales administration: Responsible to ensure:
All incoming calls are promptly attended to.
Accurate technical information is disseminated.
Offers and quotations are promptly prepared in terms of laid down departmental guidelines.
All incoming orders are accurately entered into the company informatic system.
All requests for credit are pre-approved & properly documented
Customer Service Levels: Responsible to ensure:
All sales work is completed as far as possible on a real time basis
Sales calls are handled with a positive & proactive approach
COD business is properly managed
All outstanding jobs are reviewed daily and late jobs are followed up with the respective logistics, production and operational departments
Procedures for communicating late jobs directly to customers are strictly adhered to
Non-conforming jobs are logged for both quantitative and qualitative analysis
Customer complaints are politely handled and actively followed up
Sales Development: Responsible to ensure:
Incoming leads & enquiries are logged for proper follow up
Where applicable sales leads are forwarded to the responsible sales engineer.
“Holy cow “accounts are protected
Internal sales activities are accurately fed back in weekly sales meetings
Systems are maintained for the proactive canvassing of business by internal sales
That new sales processing systems as developed from time to time are implemented
Information & Reporting: Responsible to ensure:
That all data is accurately logged into the system
That existing data information is reviewed & updated to take account of changes
That sales data is properly recorded for accurate historic sales reporting
Pricing: Responsible to ensure:
That pricing is managed in terms of the Company’s and branch customer pricing matrix
That the integrity of pricing is maintained in relation to end users’ resellers & distributors
That pricing of large telephonic enquiries is handled pro-actively and where applicable referred to management
Local Buy outs: Responsible to ensure:
That as far as possible the most competitive prices are obtained
That policies for the mark up of bought out items are adhered to
That purchase orders are properly controlled & approved
That all bought items for direct resale are entered onto the informatics system
General:
To assist with periodic stock counts
To carry out afterhours standby duty in terms of the standby duty roster
Key Performance Areas:
Customer service levels in line with market and Company expectations are maintained
Sales performance is more accurately measured
That the internal sales function is proactive in its activities
That branch sales budgets and targets are achieved