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- Responsible for keeping a national and Africa teams of fire suppression technicians productive, compliant, and profitable.
- Understanding that the fire suppression industry is a service industry and that the service excellence is a key success factor for the success and growth of the company.
- Driving performance across mine sites, the workshop, and the full operational value chain.
Operational Management
- Oversee daily operations across multiple mine sites and the head office workshop
- Ensure all installations, servicing, and maintenance jobs are completed on time and to standard
- Drive productivity and accountability across all technicians
- Act as the link between field teams, clients, and management
Resource Planning & Scheduling
- Allocate technicians based on site requirements, project scope, urgency, and geography
- Ensure optimal use of manpower, tools, and vehicles
- Plan deployment schedules
- Prevent rework and customer machine downtime through proper forward planning
Job Costing & Budget Control
- Prepare and manage job and project costing and profitability at project level, site level and area level
- Monitor labour, parts, and travel costs against budgets
- Identify cost overruns early and correct them fast
- Improve margins through smarter planning and execution
Stores, Workshop & Field Coordination
- Manage workflow between stores, workshop builds and site installations
- Ensure parts, kits, and equipment are prepared ahead of time
- Maintain high standards of workmanship and quality control
- Reduce rework, delays, and technical failures
Compliance & Safety
- Ensure full compliance with mining regulations and safety standards
- Enforce adherence to site-specific safety requirements
- Plan and maintain technician certifications and training records
- Drive a strong safety culture — no shortcuts
Team Leadership
- Lead, mentor, and manage a team of ±30 technicians
- Set clear performance targets and hold teams accountable
- Address underperformance quickly and effectively
- Build a disciplined, reliable, and skilled workforce
Client & Site Management
- Maintain strong relationships with mine clients and site managers
- Resolve operational issues on-site quickly and professionally
- Establish Service Level Agreements (SLA’s) with key accounts
- Ensure service delivery meets contractual expectations
- Support business growth through consistent service excellence
Reporting & Performance Tracking
- Track KPIs: site and technician productivity, job completion rates, margins, breakdowns and repair rework, machine downtime.
- Provide weekly and monthly operational reports
- Provide monthly/quarterly customer site reports
- Use data to improve planning and decision-making
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