POSITION IS BASED IN CAPE TOWN
Department: New Business Development
Location: Western Cape - Cape town
Job Purpose:
To drive revenue growth and market share by promoting and selling Olympus products and services across Gastrointestinal & Respiratory, EndoTherapy, Infection Prevention, and Capital Equipment portfolios. The role focuses on building strong customer relationships, providing clinical and technical support, and delivering value-based solutions to healthcare providers.
In addition to the responsibilities of the GI/RESP/ET/IP Sales Representative role, the Respiratory Applications Specialist provides clinical, technical, and operational support for Olympus Respiratory products and procedures. The role supports the Respiratory Sales Team with product guidance, troubleshooting, procedural support, and customer engagement within OPD environments, including bronchoscopy and EBUS procedures.
Main Tasks and Responsibilities:
Sales & Revenue Generation:
- Achieve and exceed sales targets across assigned product portfolios and territory.
- Develop and execute territory sales plans aligned with business objectives.
- Identify new business opportunities and expand existing accounts.
- Drive capital equipment sales cycles including prospecting, quotations, negotiations, and closing.
Product & Clinical Support:
- Provide product demonstrations, in-servicing, and training to healthcare professionals.
- Support clinical procedures (e.g., endoscopy cases) where required to ensure optimal product usage.
- Act as a subject matter expert across GI, Respiratory, EndoTherapy, and Infection Prevention solutions.
- Ensure correct and safe use of Olympus equipment and consumables.
Customer Relationship Management:
- Build and maintain strong relationships with clinicians, nursing staff, procurement, and hospital management.
- Develop Key Opinion Leaders (KOLs) within the territory.
- Ensure high levels of customer satisfaction and retention.
- Handle customer queries, complaints, and after-sales support effectively.
Portfolio & Market Development:
- Promote the full Olympus solution offering, including capital, consumables, and service contracts.
- Identify opportunities for cross-selling and upselling across product lines.
- Monitor competitor activities and market trends to inform sales strategies.
- Support product launches and marketing campaigns within the territory.
Administrative & Operational Responsibilities:
- Maintain accurate sales forecasts, pipelines, and CRM data.
- Prepare quotations, tenders, and pricing proposals in line with company guidelines.
- Ensure timely reporting on sales performance and market feedback.
- Manage stock levels (where applicable) and ensure efficient order processing.
Compliance & Governance:
- Ensure all activities comply with regulatory, ethical, and company standards.
- Adhere to healthcare compliance requirements and tender processes.
- Maintain product knowledge aligned with regulatory updates and quality standards.
Clinical & On-Site Support:
- Provide on-site clinical support during respiratory procedures, including OPD support as needed.
- Assist the Respiratory Sales Team with setup, troubleshooting, procedural guidance and support during OPD, to ensure safe and effective product usage.
- Ensure Olympus Respiratory equipment is functioning correctly prior to OPD
- Attend and support workshops and clinical evaluations
- When needed, support the sales team in conducting in-service training for physicians and nursing staff.
- Provide support for urgent clinical queries and technical concerns.
- Train new users on Olympus Respiratory systems and accessories as needed.
Product & Technical Support:
- Act as the primary clinical and application support resource for Olympus Respiratory products.
- Support the Respiratory Sales Team with technical product knowledge and customer queries.
- Maintain up-to-date knowledge of respiratory procedures, products, and clinical trends.
- Assist with product launches and evaluations
- Assist with product recalls and field service notifications by supporting and guiding the sales team through the process and liaising with the compliance department to ensure timely corrective action.
- Provide guidance on product handling, maintenance, and best practices.
- Support customer retention through clinical engagement and responsive customer service.
Training & Sales Support:
- Partner with the Sales Team to support account development, product utilisation, and procedural growth.
- Assist with customer presentations, product evaluations, and internal staff support where required.
- Provide market feedback and competitor insights to management