Permanent - Key Account Manager - Mining - Ekurhuleni (East Rand) - South Africa

Reporting to:  Head of Sales Mining

Role Summary:

Reporting to the Head of Sales – Mining, the Key Account Manager drives divisional sales growth and strengthens client relationships with existing and prospective customers. The role involves extensive travel within South Africa and internationally, representing the Company and building lasting brand loyalty.

Accountabilities/Key Performance Areas:

• Develop and execute strategies to acquire new clients and projects within the mining sector.
• Identify, qualify, and pursue new business opportunities, including mine sites, contractors, and industrial clients.
• Prepare and submit tenders, proposals, and commercial offers, ensuring high tender success rates.
• Ensure accurate and timely machine forecasts and maintain up-to-date CRM records for opportunities and quotations.
• Maintain and grow market share through proactive engagement and participation in market opportunities.
• Ensure specifications are accurately compiled in the LIAS configurator, fully aligning products with customer requirements.
• Communicate machine production capabilities clearly and technically accurately to clients

Responsibilities (but not limited to):

• All sales-related admin and reporting to be completed and submitted on a weekly basis.
• Liaises with the Company's factories, Workshop and Technical Product Support teams in order to ensure customer satisfaction, product quality and efficient service delivery.
• Arranges visits to customers to discuss potential business, local or cross border.
• Demonstrate / present MIN products and sales offers.
• Negotiates with clients to achieve a situation resulting in profitable sales.
• Establishes new leads and grow the customer portfolio.
• Attend meetings with clients and management, ensuring minutes are submitted timeously.
• Attend tender briefings & site visits.
• Make sure all relevant documentation has been signed off by authorised persons (Customer and LAF). Due diligence processes.
• Attend international training courses & conferences.
• Attend factory and expo visits with customers.
• Demonstrate Sound Planning and Execution in terms of Time management.
• Liaise with Marketing Department to increase visibility.
• Maintain continuous oversight and proactive follow-up on all outstanding transactions
• Meet customer management to understand the project scope, production targets and fleet requirements.
• Responsible for all sales activities related to Excavators, Dozers, and Haul Trucks.
• Monitor market trends, competitor activity, and emerging opportunities to inform business strategy.
• Ensure alignment and full understanding of any new and/or existing company technology products
• Prepare and submit tenders, proposals, and commercial offers; drive high tender win rates.
• Estimate production rates, costs per ton of excavators and trucks as well as the fleet size
• Analyze Won & Lost orders
• Communicate product capabilities, constraints, and realistic expectations to ensure informed customer decisions

Matric / Diploma in Marketing (added advantage)

Minimum 5 years related experience and/or training; or equivalent combination of education and experience in customer service and sales.

Extensive product knowledge of Mining equipment.

Extensive knowledge of the industry and customer requirements and expectations.

Excellent Understanding of mining application and methods

Computer Skills:

Good knowledge of Microsoft Office products such as Outlook, Word, PowerPoint and Excel

Job-related Skills:

Proven ability to develop new sales opportunities based on prior experience

Excellent written and verbal communication, presentation, and interpersonal skills

Strong customer service orientation and persuasive negotiation skills.

Solid understanding of economics and market trends impacting sales

Good knowledge of equipment configuration, application, and operation

Strong analytical and numeracy skills, with the ability to make data-driven decisions

Competent in technical evaluation of client requirements and KPI monitoring

Skilled in project management principles to manage workload and deliver results on time

Personal Characteristics:

Self-confident, assertive, and highly motivated with a positive attitude

Professional, discreet, and maintains confidentiality

Able to make sound decisions under pressure and manage stress effectively

Organized, disciplined, and capable of planning and prioritizing tasks

Persistent, adaptable, and resilient in dynamic environments

Strong interpersonal skills, emotionally intelligent, and a team-oriented people’s person

High attention to detail and demonstrates loyalty to the brand