REPORTING TO THE PROCESS MANAGER: SAMPLERS
JOB PURPOSE:
To evaluate metallurgical processes and information to achieve optimisation with intent to maximise sales, achieved through site audits, audit reports and client training.
JOB FUNCTION:
Sales Support:
Technical input and support for quotes and tenders is supplied with regards to equipment selection and margin strategy.
Enquiry reviews for auditing are conducted when required.
Market activities are reported on, from audit findings, as per departmental requirements.
Market share is increased through the servicing of existing and new customers as a forerunner to sales.
Attendance and participation at exhibitions, conferences and events as required building brand recognition, growing product knowledge and identifying new opportunities.
Audit, inspection, safety, reporting and training documents are standardised with regards to technical sections.
Customer Service
Customer requests, queries and complaints are managed within SLA.
Process technology is evaluated in adherence to client requirements is ensured where applicable.
Designated clients are visited as defined by management and schedule.
Customer presentations on process equipment, operating and maintenance requirements.
Training for clients, operators and other plant / branch personnel as required.
Equipment-efficiency test campaigns are conducted, and reports distributed to stakeholders timeously.
Variograms, nomograms and statistical interpretation of bias tests are conducted as needed.
Test Work:
Test work procedures/flow sheets pertaining to the particular sample to be tested, as well as the required equipment are drawn up as required. Compile reports on, and conduct test work where required.
Administration:
All expenditures are submitted in time as per company policy
Issuing of FOC items for pertinent test work, within limit of authority.
Technical reports are written and submitted on time
Conference reports are distributed after participation at workshops, conferences and events.
Quality and Safety:
QA/QC procedures are adhered to and internationally accepted standards are maintained
All safety procedures as per business and OHSA requirements are adhered to
Assist in compilation and updating of operating and maintenance manuals
Team Support:
Drawing office manager, process and applications managers, quality manager, after sales manager, Sampling Specialist are briefed about audit findings and solutions collaborated with relevant stakeholders