Permanent - Contact Centre Agent - Johannesburg - South Africa

• Handle telephone queries.
• Record all calls received.
• Attend to all claims queries received for the Funds.
• Utilising the documents system correctly (Oculus).
• Basic understanding of company funds
• Posting and faxing requested documents.
• Forward queries to departments and give feedback to members.
• Assisting companies with electronic submission of contribution

Minimum Requirements:

• Grade 12 with English and Afrikaans
• Call Centre Certificate advantageous
• Good attendance and Reliability

Basic Work Experience Required:

• Minimum of 1-2 years call centre/ customer service experience.

Knowledge And Skills:

• Communication, interpersonal and administration skills.
• Customer services orientation.
• Telephonic etiquette.
• Multi-tasking skill
• Problem Solving Skills
• Stress tolerance
• Knowledge of at least 2 different languages (Afrikaans Preferably).
• Computer literate