Role Overview
- The Client Experience Coordinator is the first point of contact for the company and responsible for creating a professional, welcoming, and seamless experience for all visitors, clients, and internal staff.
- This role combines front-of-house duties, administrative support, and client care to ensure a positive and efficient office environment.
Key Responsibilities
- Front-of-House & Client Care
- Welcome and greet clients and visitors in a warm, professional manner
- Escort clients to meeting rooms and ensure they are comfortable
- Offer refreshments (tea/coffee/water) and maintain a hospitable environment
- Ensure reception and meeting areas are clean, organized, and presentable.
Communication & Switchboard Support
- Answer incoming calls professionally and direct them appropriately
- Take accurate messages and ensure timely follow-up
- Provide backup support for switchboard operations.
Administrative Support
- Assist managers with basic administrative tasks when required
- Manage meeting room bookings and schedules
- Coordinate small office tasks (couriers, deliveries, basic supplies)
Client Experience & Well-being
- Create a calm, welcoming atmosphere for clients and staff
- Anticipate client needs and proactively assist
- Support managers by ensuring clients feel comfortable and well taken care of.