Key Performance Area
Telesales - Incoming and Outgoing Calls
- Fields incoming calls and assists with customer queries relating to price, product availability, payment and delivery issues.
- Follow through with regards to delivery via logistics and payments with accounts.
- Customer complaints must be attended to.
- Calls must be made to customers to generate sales leads.
- The sales reps must be kept informed of customer interest in products or services.
Counter Sales
- Attend to walk-in customers and assist with queries on product and services available.
- Customers must be assisted with delivery and payment queries.
- The sales reps should also be kept abreast of information that would be pertinent to customers.
Administration
- All documentation is to be maintained to company standards.
Testing of Samples
- Observe and report any variations in the product consistency
- Carry out routine tests on expired product, QC complaints or any other work relating to product quality.
- Prepare standard solutions for routine testing as well as maintaining fresh stocks of all reagents in use.
- Conducts daily perpetual stock counts. checks vairances.
Stock Counts
- Sends relevant information to stock controller Does stock adjustments as required by stock controller
- Assists with perpetual and quarterly stock counts as necessary.
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