Permanent - Key Accounts Manager - Johannesburg - South Africa

Job Purpose:
The Key Accounts Manager will be responsible for managing and growing key client relationships, driving sales, and ensuring customer satisfaction. This role requires a strong sales acumen, industry knowledge, and the ability to develop strategic partnerships with key clients to maximize business opportunities.

Key Responsibilities:

• Develop and maintain strong relationships with key accounts, ensuring excellent customer service and satisfaction.
• Identify new business opportunities within existing accounts and drive sales growth.
• Conduct regular client meetings, presentations, and product demonstrations.
• Understand customer needs and provide tailored solutions using our specialized tape products.
• Work closely with internal teams (sales, production, logistics) to ensure seamless service delivery.
• Monitor market trends, competitor activities, and customer requirements to adapt sales strategies accordingly.
• Achieve and exceed sales targets and revenue goals.
• Prepare and present sales reports, forecasts, and account performance metrics to management.
• Negotiate contracts and pricing agreements in line with company policies.
• Handle customer inquiries, complaints, and technical support requirements promptly and effectively.

Qualifications & Experience:

• Bachelor’s degree in Business, Sales, Marketing, or a related field (preferred but not essential with relevant experience).
• Experience in key account management, sales, or business development, preferably in the self-adhesive tape, packaging, or industrial sector.
• Proven track record of meeting and exceeding sales targets.
• Strong negotiation, communication, and relationship-building skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel as required.