Administration , Interna Sales, Property Leasing/Facility Administration, Assistant Operations Manager, Operations Coordinator (Administration , Interna Sales, Property Leasing/Facility Administration, Assistant Operations Manager, Operations Coordinator)

· Spearhead daily operational coordination for the supply of mining and construction equipment, managing the end-to-end process from supplier liaison to client delivery.

· Oversee the complete order processing lifecycle, ensuring accuracy from quotation and sales confirmation through to final delivery and invoicing.

· Act as the central communication hub, liaising with suppliers, transport providers, warehouse teams, and clients to preemptively resolve logistical challenges.

· Manage critical operational records, including invoices, delivery notes, and compliance documentation, ensuring audit-ready reporting.

· Partner with management to optimize resource utilization through proactive scheduling, workflow coordination, and process gap analysis.

· Champion high customer service standards by professionally responding to inquiries and ensuring clear, consistent communication with all stakeholders.

· Managed full-cycle leasing administration, including negotiating agreements, processing renewals, and monitoring critical lease dates to ensure timely client communications.

· Orchestrated facility operations by coordinating maintenance, contractor work, and landscaping teams, ensuring compliance with safety and health regulations.

· Managed financial processes including rent adjustments, tenant billing, and diligent follow-up on overdue accounts to maintain healthy cash flow.

· Conducted meticulous move-in/move-out inspections, cost assessments, and deposit reconciliations, ensuring transparency and accuracy.

· Developed and enforced maintenance policies to uphold property standards and legislative compliance.

· Provided crucial support to the sales order management function, processing customer confirmations with precision and investigating and resolving order queries from internal and external stakeholders.

· Tracked purchase orders and maintained daily shipping schedules, ensuring timely deliveries and high customer satisfaction.

· Collaborated with suppliers and shipping agents to monitor inbound consignments and ensure smooth logistics flow.

· Maintained organized filing and documentation to support inventory planning and operational decision-making, preparing regular reports for management review.

· Served as the key liaison for customers regarding spare parts, preparing quotations and processing orders on the BAAN ERP system with strict adherence to company SOPs.

· Managed the dispatch process, ensuring accurate picking slips, invoices, and delivery notes, and verified goods prior to shipment.

· Conducted stock cycle counts and managed inter-branch stock transfers to maintain optimal inventory levels.

· Prepared backorder reports and expedited critical orders, providing proactive updates to customers to manage expectations.

· Provided comprehensive administrative support, including purchasing, coordinating meetings, and assisting with staff training and systems support.

· Collaborated across all departments to ensure smooth operations and timely project deliverables.

· Tracked contracts, orders, and quotations, ensuring timely follow-ups and preparing accurate monthly sales and expediting reports.

· Coordinated all customer orders to ensure rapid and accurate processing, communicating with clients on order-related matters and following up on quotations.

· Expedited orders with internal teams and external suppliers to meet critical delivery timelines.

· Managed incoming inquiries using contract review procedures and prepared detailed quotations, followed by proactive follow-ups with clients.

· Ensured compliance with SHEQ standards by maintaining accurate delivery documentation and compiling operating manuals.